Lead Pilot's "Profile Insights" are compiled by an API that searches the web for public information linked to the contact's email address. Sometimes, the process doesn't work perfectly. For instance, if a contact has had their email address used by another person, whether intentionally or by mistake, inaccurate information may appear in Lead Pilot. This is why we view "Profile Insights" as a starting point in the relationship cultivation process and not as a replacement for having direct, meaningful interactions. If you have your own information about a lead or client, we recommend inputing it in the "Notes" section of their "Contact Details."

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